SmallBizGenius Analysis

Parcel2Go facilitates parcel delivery through a network of couriers, offering a platform to compare prices and book shipments. Customers generally praise the ease of use and competitive pricing, but some report issues with delivery and customer service.

Category Breakdown

Scores based on analysis of 292 recent reviews

Delivery Issues

5.0/10

A significant number of reviewers report problems with delivery, including parcels delivered to the wrong address, left in unsafe locations, or marked as delivered when they haven't arrived. For example, one reviewer stated their parcel was delivered to an empty holiday let and left in the rain, while another reported the driver throwing a glass bottle over a gate.

22 reviews mention this

Customer Service

6.0/10

Some reviewers express frustration with the lack of accessible customer support and difficulty in resolving issues. One reviewer mentioned there was 'absolutely no way to contact anyone' when their parcel was marked as delivered but hadn't arrived, and another described a 'painful' four-month chase to get a refund for a damaged item.

10 reviews mention this

Pricing & Value

8.5/10

Many reviewers praise Parcel2Go for its competitive pricing and the ability to compare rates from different couriers. Customers often mention that the prices are better than other options they've explored. One reviewer specifically noted that the price for shipping to Canada was 'far better than anywhere else'.

15 reviews mention this

Tracking & Communication

8.0/10

A common positive theme is the reliable tracking information and updates provided throughout the shipping process. Reviewers appreciate being kept informed about the location and status of their parcels. One reviewer stated they were 'kept up to date with delivery details' and that the delivery was 'perfect'.

18 reviews mention this

Ease of Use

9.0/10

Several reviewers highlight the platform's user-friendly interface and the simplicity of booking shipments. Customers find the website easy to navigate and the process straightforward. One reviewer described it as 'a very easy process to go through' and another praised the 'easy to navigate site with lots of couriers in one place to compare prices'.

12 reviews mention this

Delivery Speed

8.0/10

Many reviewers are pleased with the speed of delivery, often mentioning that parcels arrive on time or even earlier than expected. Customers appreciate the prompt service. One reviewer noted their parcel was 'delivered on the first possible day for delivery' and another mentioned a parcel picked up in England was delivered to France in 36 hours.

14 reviews mention this

Pros & Cons

What Customers Love

Competitive pricing compared to other shipping options Mentioned 15x
"Recently shipped a box of baby clothes to a friend in Canada, the processs was easy, the price was far better than anywhere else and the shipment arrived before estimated time frame that was given!"
Easy-to-use website and booking process Mentioned 12x
"A very easy process to go through and a very fast delivery at a very reasonable cost."
Reliable tracking information and delivery updates Mentioned 18x
"I was given a tracking number; kept up to date with delivery details; delivered on the first possible day for delivery."
Fast delivery speeds, often meeting or exceeding expectations Mentioned 14x
"Parcel picked up in England, delivered in France 36 hours later to me."
Convenient platform for comparing multiple couriers Mentioned 8x
"Easy to navigate site with lots of couriers in one place to compare prices."

Common Complaints

Parcels delivered to the wrong address or left in insecure locations Mentioned 12x
"Delivered to the wrong address. Parcel was delivered to an empty holiday let and was left out in the rain all afternoon. Contents spoiled"
Lack of responsive customer support and difficulty resolving issues Mentioned 10x
"Emailed to say that the parcel has been delivered. Working from home all day - definitely not been delivered. Absolutely no way to contact anyone to find out what has happened. Absolutely, utterly useless."
Parcels marked as delivered when they haven't actually arrived Mentioned 5x
"Parcels said to have been delivered. A series of misleading and contradictory tracking references. Still no parcels from sender. Now I'm invited to review the service, as Parcel2Go say I have received..."
Damage to packaging during transit Mentioned 3x
"Quick delivery, fortunately with well wrapped items inside, but outside packaging ripped and squashed even though it had ‘Fragile - Handle With Care’ tape all over it."
Drivers not attempting proper delivery (e.g., throwing parcels over gates) Mentioned 3x
"For the third time your driver cannot be bothered to open the gate and walk up the path to knock on the door. He just lobbed it over the gate! It contained a glass bottle. I actually heard it land fr..."

Common Questions About Parcel2go

Answers derived from customer review patterns

Is Parcel2Go legit and trustworthy?

Parcel2Go is a legitimate platform that acts as an intermediary between customers and various courier services. While many users report positive experiences with competitive pricing and convenient booking, a significant number of reviews highlight issues with delivery and customer service. Some customers have experienced parcels being delivered to the wrong address or marked as delivered without actual delivery. Therefore, while Parcel2Go itself is a legitimate service, the reliability of the overall experience can vary depending on the specific courier and the handling of individual shipments.

Based on 45 reviews

Does Parcel2Go have good customer service?

Customer service is a point of concern for some Parcel2Go users. Several reviewers express frustration with the difficulty in contacting customer support and resolving issues. Some customers report a lack of responsiveness and difficulty in obtaining refunds or compensation for damaged or lost items. While some users may have positive experiences, the negative feedback suggests that customer service may not consistently meet expectations.

Based on 20 reviews

Is Parcel2Go worth it for small business?

Parcel2Go can be a worthwhile option for small businesses seeking to compare shipping rates and potentially reduce costs. The platform's ease of use and wide range of courier options make it a convenient tool for managing shipping logistics. However, small business owners should be aware of the potential for delivery-related issues and the reported challenges in resolving problems with customer support. Weighing the cost savings against the potential risks is crucial when deciding whether Parcel2Go is the right choice.

Based on 30 reviews

What is Parcel2Go's delivery speed like?

Delivery speed with Parcel2Go appears to be generally positive, with many reviewers praising the promptness of the service. Some customers report receiving their parcels on time or even earlier than expected. However, it's important to note that delivery speed can vary depending on the chosen courier and the destination of the shipment. While many users experience fast delivery, it's not guaranteed in every case.

Based on 25 reviews

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